- Time to Return: You may return your product within 3 days of receiving it. Please ensure that the item is in its original condition, unused, and with all accompanying accessories, manuals, and packaging.
- Video Documentation: Before opening the product, we kindly request that you take a video of the unboxing process. This video will serve as proof in case there are any issues with the product or packaging upon return. It will also help us address any concerns more efficiently.
- Return Procedure: If you decide to return a product, please follow these steps:
a. Contact our customer service team within the 3-day return window to initiate the return process. Provide them with your order details and a brief explanation of the reason for the return.
b. Our customer service team will guide you through the return process and provide you with a return authorization number (RMA). This RMA is essential for tracking and processing your return.
c. Carefully pack the product in its original packaging, including all accessories and manuals. Make sure to include a copy of the original invoice or order confirmation.
d. Ship the package back to us using a reliable and trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
e. Once we receive the returned product and verify its condition, we will initiate the refund process. Please note that it may take a few business days for the refund to be reflected in your original payment method. - Exclusions: The following items are not eligible for return:
- Products that have been used, damaged, or are not in their original condition.
- Products without their original packaging or missing accessories.
- Items that are non-returnable due to hygiene or safety reasons (e.g., personal care products, intimate apparel, etc.).
- Refunds and Credits: If the return is approved, you will be eligible for a refund. Refunds will be issued in the same form of payment used for the original purchase. In the case of payments made via cash on delivery or bank transfer, we will require your bank details to process the refund.
Please note that our return policy is subject to change without prior notice. We encourage you to review the policy periodically to stay informed about any updates.
If you have any further questions or require assistance regarding our return policy, please don’t hesitate to contact our customer service team. We are here to help!